Return Policy

Any other eligible items must be returned in their original condition and packaging with any tamper-evident seals intact. Please email us at lisa@purposeandintent.com.au and reference your order number for pre-approval of your return within 7 business days of receiving your order and state the reason for the return and if you are seeking an exchange or refund. 

If you choose to return a product due to change of mind you will be eligible for the delivery cost of the returned item.  

FAULTY GOODS 

If you have received a product with a manufacturer fault or defect, you may be eligible for a replacement. Please email lisa@purposeandintent.com.au within 7 days of receiving your product with a photo of the fault and reference your order number in the email. 

If your exchange is approved, we will supply you with a reply-paid return address for the return of the faulty goods and will ship the replacement once we receive the original returned order. 

If a replacement is not available you will be offered another product of equal or greater value or a refund.

Exchanges or refunds may take up to 7 business days to process. 

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